Help Is Nearby
Eye emergencies can happen at any time. The eyeDOCS team is here to help you find the treatment you need.
If you think you are experiencing an eye emergency, contact us right away. If your emergency occurs outside of business hours, please proceed to your nearest emergency medical clinic or ER.
If you need to replace your glasses in a hurry, we have an on-site edging lab to provide you with same-day service for most glasses with single vision prescriptions. Please book an appointment with us at our edging lab. We’re open Monday to Friday from 8:00 am to 4:00 pm for your convenience.
What Is an Eye Emergency?
If you’re unsure whether or not your eye issue is an emergency, it is always best to be cautious and have an optometrist assess your eyes anyway.
Swelling, redness, pain, or sudden changes in vision should be treated as an emergency.
Several eye emergencies can lead to permanent vision loss, and early intervention can help.Some symptoms of eye emergencies include:
- A sudden change or loss of vision in one or both eyes
- Double vision
- Sudden sensitivity to light
- Pupils that are not matching sizes anymore
- One eye that moves separately from the other
- One eye is bulging or sticking out further than the other
- Pain or discomfort in the eye or eyelid areas
- Bruising around the eye (black eye)
- Bleeding from the eye
- Abnormal discharge from the eye
- Headaches that are severe or sudden
- Swelling around the eye
What Should You Do If You Experience an Eye Injury?
Each type of eye injury can require different treatment methods. The eyeDOCS optometry team can help you get the treatment you need and preserve your vision. Your first step when experiencing an eye emergency is to seek proper attention.
However, there are several things you should not do:
- Do not rub your eyes or apply pressure
- Do not attempt to remove a foreign object that is stuck in your eye
- Do not use any tools (like tweezers) in your eyes
- Do not apply any ointments, cleansers, or medications to your eye
If you need assistance, please contact our caring and skilled team at eyeDOCS.
Find A Location In Ottawa
eyeDOCS Barrhaven
Just off the Fallowfield Road exit of Highway 416, we provide eye care for all patients in this area. Services are available in English and French.
- 4100 Strandherd Dr
- Ottawa, ON K2J 0V2
Barrhaven’s Hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 11:30 AM – 8:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:30 AM – 3:00 PM
- Sunday: Closed
eyeDOCS Kanata
Find us across from the Kanata Research Park and down the street from the Richcraft Recreation Centre. Services are available in English, Spanish, and Mandarin.
- 700 March Rd
- Ottawa, ON K2K 2V9
Kanata’s Hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 12:00 PM – 8:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:30 AM – 3:00 PM
- Sunday: Closed
eyeDOCS Preston
Find us in the expanding community of Little Italy for accessible eye care services. Our optometrists can provide appointments in English and French.
- 351 Preston St
- Ottawa, ON K1S 1V6
Preston’s Hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
eyeDOCS Riverside South
In the heart of Riverside South conveniently serving: Manotick, Greely, and Barrhaven. We are happy to treat the surrounding communities for all their optical needs in English or French.
- 4452 Limebank Rd
- Ottawa, ON K1V 2N8
Riverside South’s Hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 11:30 AM – 8:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:30 AM – 3:00 PM
- Sunday: Closed
eyeDOCS Ottawa
Our flagship office is located in Alta Vista near Billings Bridge Shopping Centre. Services are available in English, French, Mandarin, Spanish, and Portuguese.
- 1285 Kilborn Ave
- Ottawa, ON K1H 6K9
Ottawa’s Hours
- Monday: 8:00 AM – 6:00 PM
- Tuesday: 8:00 AM – 8:00 PM
- Wednesday: 8:00 AM – 6:00 PM
- Thursday: 8:00 AM – 6:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
eyeDOCS Westboro
Find us in the heart of the Westboro Village on Richmond Road near the corner of Eden Avenue. We provide services in English, French, Cantonese, and Spanish.
- 298 Richmond Road
- Ottawa, ON K1Z 6X5
Westboro’s Hours
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 8:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 8:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 4:30 PM
- Sunday: Closed
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Get Social With Us
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Westboro
- 298 Richmond Road
- Ottawa, ON K1Z 6X5
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P: 613-725-0816
westboro@eyedocsottawa.com
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Ottawa
- 1285 Kilborn Ave
- Ottawa, ON K1H 6K9
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P: 613-733-8400
ottawa@eyedocsottawa.com
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Riverside South
- 4452 Limebank Rd
- Ottawa, ON K1V 2N8
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P: 613-239-5004
riversidesouth@eyedocsottawa.com
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Preston
- 351 Preston St
- Ottawa, ON K1S 1V6
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P: 613-565-6000
preston@eyedocsottawa.com
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Kanata
- 700 March Rd
- Ottawa, ON K2K 2V9
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P: 613-239-5005
kanata@eyedocsottawa.com
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Barrhaven
- 4100 Strandherd Dr
- Ottawa, ON K2J 0V2
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P: 613-567-5811
barrhaven@eyedocsottawa.com
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